Production and Shipping Timeline

Follow this page for the latest updates on our production and shipping times.

Production Timeframes

95% of our parcels are delivered within these time frames. The production times are shown for stocked apparel items. Occasionally, some items are not kept in stock at the manufacturer and this may incur a longer production time.

The percentages displayed in the table are the percentage of orders at that specific stage/number of days in production. Date ranges for the data are trailing 2-weeks.

Product Category

0-6 Business Days spent in Production

7-9 Business Days spent in Production 9+ Business Days spent in Production Contact EHS if your order is in production longer than __ business days

Accessories - General

92% 4% 4% 10

Accessories - Totes & Bags

97% 3% 0% 10

Apparel - All Over Print

99% 1% 0% 7

Apparel - DTG

98% 1% 1% 12

Cards

99% 1% 0% 7

Drinkware - Mugs

89% 11% 0% 10

Drinkware - Other

81% 17% 2% 12

Home Decor - General

98% 2% 0% 7

Home Decor - Holiday

61% 34% 5% 10

Home Decor - Office Supplies

98% 2% 0% 7

Kids & Baby

75% 16% 9% 12

Minky Blankets

96% 3% 1% 10
Pets 88% 12% 0% 10

Phone Cases

62% 36% 2% 6

Prints

100% 0% 0% 5

Wall Art & Canvas Prints

98% 2% 0% 7

Production Delay Updates

Production delays may occur from time to time during this holiday season. Keep informed about the specific products that are receiving some potential production delays. 

Below is the list of specified products that we anticipate having production delays. Production times may vary slightly for these products.

  • 3XL and 4XL T-Shirts
  • Phone cases 
  • Art portraits

Shipping Timeframes

Epic Hero Shop is working daily with our shipping providers to continuously monitor timelines and optimize as best as possible. Shipping times can vary for both products and variants. Variances in shipping times can occur due to the following scenarios:

  • Increase in overall shipping times during the holiday peak season.
  • International orders with limited tracking as they go through customs and being shipped by sea/air.
  • USPS orders requiring extra days during sorting.

The percentages displayed in the table are the percentage of orders at the specific stage/number of days in transit. The table below applies to standard shipping from the US to the US and the date ranges for the data are trailing 2-weeks as of 10/28/2020

Product Category

0-6 Business Days spent in Transit

7-9 Business Days spent in Transit 9+ Business Days spent in Transit Contact EHS if your order is in transit longer than __ business days

Accessories - General

96% 3% 1% 12

Accessories - Totes & Bags

95% 5% 0% 12

Apparel - All Over Print

94% 6%  0% 12

Apparel - DTG

95% 4% 1% 12

Cards

99% 1% 0% 12

Drinkware - Mugs

94% 5% 1% 12

Drinkware - Other

93% 6% 1% 12

Embroidery

100% 0% 0% 12

Home Decor - General

92% 7% 1% 12

Home Decor - Holiday

90% 10% 0% 12

Home Decor - Office Supplies

89% 9% 2% 12

Kids & Baby

77% 22% 1% 12

Minky Blankets

95% 5% 0% 12
Pets 95% 5% 0% 12

Phone Cases

99% 1% 0% 12

Prints

94% 5% 1% 12

Wall Art & Canvas Prints

94% 5% 1% 12

Shipping Transit Times

For orders that are in transit for less than the stated timeframes, our shipping partners will not be able to provide any update regarding status. If you have orders in transit for longer than the timeframes listed below, please contact our support team at Epic Hero Shop. 

Shipping method Maximum Shipping/Transit times 
US Standard Allow up to 12 business days from the ship date
US Expedited Allow up to 6 business days from the ship date
US Overnight Allow up to 4 business days from the ship date
Canada Standard Allow up to 21 business days from the ship date
Canada Expedited Allow up to 16 business days from the ship date
Canada Overnight Allow up to 4 business days from the ship date
International Standard Allow up to 30 business days from the ship date
International Expedited Allow up to 21 business days from the ship date

Shipping Delay Updates

Shipping delays may occur during the holiday season due to the Covid-related staffing and route shortages for the major shipping carriers. We recommend you to keep up-to-date with the latest news from the major carriers to understand any shipping and delay expectations. 

Carrier Status Update Page
UPS UPS Status Updates
FedEx FedEx Status Updates
DHL DHL Status Updates
USPS USPS Status Updates

Further Shipping News

  • UPS is capping deliveries and the number of packages that they are processing daily. UPS temporarily restricting some packages from being processed may lead to shipping delays. 
  • Many carriers are choosing to do less frequent update scans during shipment in order to speed up the overall shipping process.
  • DHL has partnered with the USPS in order to assist in fulfilling deliveries. Occasionally the handoff stage does not get tracked and it can appear that a package is stuck in a single location. Usually this is not the case, but rather as previously mentioned the scanning was skipped.

Countries with expected shipping delays

Below is the list of countries that are currently on lockdown where you might expect some delays for your shipment. Transit times and delayed tracking may vary slightly for these locations. 

  • Australia
  • Belgium
  • Cambodia
  • Canada
  • Denmark
  • France
  • Germany
  • Greece
  • Jamaica
  • Laos
  • Lithuania
  • Malta
  • Poland
  • Portugal
  • Slovenia
  • Samoa
  • United Kingdom

Finally, if your DHL tracking number is not showing as found on the DHL website, make sure to try the DHL eCommerce tracker, located here.

---

Thanks so much for your patience. It's one of the best things about you (everyone says so).

As mentioned before, if you have any questions, concerns, or hey, even praise, we're always happy to hear it. Hit us up at help@epicheroshop.com and we'll get back to you as soon as we get this next shirt out the door.

-The Epic Hero Team