Privacy Policy

 

Privacy Policy

Last Modified: January 14, 2021

Introduction

Epic Hero (“Company”, “we”, or “our”) respects the privacy concerns of the users of its Website, www.epicheroshop.com and the services provided therein (the “Website”). This policy describes the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Your use of the Company’s services and this Website are also governed by those of Shopify. Please also review the Shopify website Terms of Use. Your use of the Website is also subject to the Terms of Use. The terms and conditions of which are hereby incorporated by reference.

Individuals Under the Age of 18

Our Website is not intended for individuals under the age of 18. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from individuals under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from individuals under 18, and the collection of such information required parental consent, we will delete that information. If you believe we might have any information from or about an individual under 18, please contact us at:

Epic Hero

Support@epicheroshop.com

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”);
  • That is about you but individually does not identify you; or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our services, subscribing to any newsletters that we provide, posting material in a meeting or community discussion board, sending a message via email, or requesting further services. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes, assistance in coaching, or otherwise.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website; in public, private, or semi-private community discussion boards; or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Please be aware that, although Company has taken reasonable steps to safeguard the information that is transmitted to Company, no security measures are perfect or impenetrable. Your User Contributions are posted on and transmitted to others, including Company, at your own risk. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions, including when such User Contributions are shared via a public or semi-private communication method. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). California law requires the Website to inform you how we respond to web browser Do Not Track (“DNT”) signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Use of Information

As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Website. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered to enhance your online experience.

The Website’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services, and the contents of the Website. The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive regarding a specific transaction or billing arrangement, except as necessary to complete and satisfy its rights and obligations regarding such transaction, billing arrangement, or as otherwise authorized by a user.

The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Website, or anyone else that could be harmed by such activities.

The Company may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Please also note that third parties who provide and/or publish content via the Company’s Shopify Service shall be deemed the data controllers for any personal data contained in the content uploaded by any such party to the Company’s Shopify Service (“Third-Party Content”) and any other personal data processed in relation to such Third-Party Content. This privacy policy only concerns the processing for which the Company is data controller. If you have any questions regarding personal data contained in the Third-Party Content, please contact the third-party provider responsible for such Third-Party Content.

Use of Cookies

As discussed above, cookies are pieces of information that a Website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Website easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Website, and do not transfer any personal information to any other party. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

 

Company uses the following cookies on the Website:

Cookie

Name

Purpose

viewedOuibounceModal

Ouibounce modal

Presents a modal before a user leaves the Website.

vs_uniques_landing_page

Landing page tracker

Tracks visitor activity to landing pages for analytics purposes.

__cfduid

CloudFlare _cfduid

Used by Cloudflare to identify individual clients behind a shared IP address, and apply security settings on a per-client basis. This is a HTTP type cookie that expires after 1 year..

Accessing, Controlling, and Correcting Your Information

At any time, but only once per calendar year, or as otherwise required under applicable law, users may contact Company to review the personally identifiable information that Company has collected about you. If you discover any errors, please notify Company and the information will be corrected. To request access to, correct, or delete any personal information that the Company has collected about you, please send an email to support@epicheroshop.com  the subject line: “Personal Information Review Request.” Users may also request that Company delete a user account(s) or, if you have not established a user account, your email address, and any related data at any time. If you wish to delete your user account(s), please email us at support@epicheroshop.com with the words “Delete Account” in the subject line. If you do not have a user account and wish to delete your email address or other personally identifiable information that you might have provided through your use of the Website or the procurement of any services by Company, please email us at support@epicheroshop.com  with the words “Delete My Information” in the subject line.

You may also choose to confirm that the Company does not use your personal information in certain ways and/or to otherwise “opt out” of certain uses of that personal information, including without limitation (i) when your personal may to be disclosed to a third party unrelated to the Company and/or parties directly related to providing your Services and/or (ii) when your personal information may be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. If you wish to limit your personal data in either such way or have other questions about how the Company may use your personal data, please contact us at  support@epicheroshop.com with the words “Privacy Request” in the subject line.

California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request from companies conducting business in California a list of third parties to which the company has disclosed personally identifiable information during the preceding year for direct marketing purposes. Company has not and will not share your personally identifiable information with third parties for their direct marketing purposes; accordingly, it will not maintain such a list of third parties. If you are a resident of California and want additional information confirming how Company does not share your personally identifiable information with third parties for their direct marketing purposes, you may contact us Support@epicheroshop.com the words “California Privacy” in the subject line of your email.

Data Security

We have implemented a variety of industry-standard security technologies and procedures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

Neither the Company nor the Website knowingly permit the use of malware, spyware, viruses, and/or other similar types of software; however, the safety and security of your information also depends on you, the user. Where we have given you (or where you have chosen) a password or link for access to certain parts of our Website or services, you are responsible for keeping this password or link confidential. You may not share your password or link with anyone. We urge you to be careful about giving out information in public areas of the Website, or any third-party applications used to facilitate the services, like message boards or chat rooms. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. No company can fully eliminate the security risks associated with sharing personal information. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. 

Transfer of Information Across National Borders

Our Website and various information we collect are operated on servers located in various jurisdictions, including the United States. When you access or use the Website and/or our services, personal information about you may be transferred outside the country in which you are situated to these other locations. The Company’s policies ensure that such personal information is protected to the same standard when processed by any Company entity or office around the world. We also ensure that appropriate contracts containing standard data protection clauses approved by the European Commission to protect that information and the rights of individuals are in place with any and all third-party service providers we may use.

Feedback

We may use and disclose any feedback you have given to us; provided, however, that we will treat the personal information in it in accordance with this policy. You agree that any such feedback we receive (whether comments, email or otherwise) becomes our property. We may use feedback for any purpose without having any obligation to pay royalties or any other compensation to you.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. We reserve the right to change this policy at any time, and any changes will be effective immediately upon posting of the revised Privacy Policy. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes, which shall be binding on you at the time of the updated Privacy Policy posting. By using the website after the posting of any such changes, you are indicating your consent to be bound by such changes.

Contact Information for Complaints or Concerns

If you have any complaints or concerns about the Company or about this privacy statement, please contact:

Via email:support@epicheroshop.com

Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business and is never shared with third parties.

If you are a resident of the EU and have an unresolved data privacy concern or personal information collection, use, or disclosure concern, you may file a complaint/inquiry with us via email at support@epicheroshop.com.